PENGARUH PELATIHAN DAN KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PADA KANTOR BPJS KETENAGA KERJAAN LAMPUNG I

Abstract

Research that will be carried out the type of Descriptive Quantitatif Research, This type of research is research that intends to make systematic, factual, and accurate exposure of the facts and characteristics of certain populations. This study uses 31 research respondents. There are three variables in this study, namely: 2 (two) independent variables (X1 and X2) and 1 (one) dependent variable where training (X1) and employee performance (X2) are independent variables and service quality (Y) as the dependent variable. Data processing successfully found the following hypothesis answers; there is an influence of training (X1) on service quality (Y) of 95.9%. There is an influence between employee performance (X2) on service quality (Y) of 91.3. There is an influence between training (X1), employee performance (X2) with service quality (Y), with a level of influence of 95.9% which means that training and employee performance gives an effect of 91.3% on service quality and the rest is influenced by other variables who were not included in this study.