Surakarta Management Journal

PENGUKURAN KINERJA LAYANAN RM PADANG ANDALAS KLATEN BERBASIS MODEL SERVQUAL

Arif Julianto Sri Nugroho — 2024-12-18

Penelitian ini bertujuan mengukur kepuasan layanan konsumen RM Padang Andalas Jl KH Dewantara Klaten melalui uji gap antara harapan mutu layanan dan persepsi pelanggan terhadap mutu layanan yang telah diberikan pihak pengelola RM Padang. Uji model meliputi uji kuantitatif sampel responden sebanyak 100 pelanggan rumah makan Padang. Teknik pengambilan sampel dilakukan secara purposive sampling selama 2 bulan kegiatan lapangan. Uji kuantitatif dilakukan dalam penelitian meliputi uji kesahihan dan keandalan butir kuesioner serta uji kuantitatif konfirmasi model Servqual. Hasil penelitian memaparkan bahwa semua dimensi dalam uji Servqual meliputi bukti fisik, daya tanggap, reliabilitas, jaminan dan empati kesemuanya masih memiliki nilai kesenjangan negatif dengan nilai rerata - 57.27 poin. Hasil ini diartikan kelima dimensi belum memuaskan pelanggan. Dimensi bukti fisik dari uji kuantitatif memiliki nilai kesenjangan terbesar senilai – 75.50 poin. Pihak RM Padang Andalas harus memberikan prioritas perbaikan untuk memperbaiki mutu layanan pada dimensi nilai negatif terbesar diikuti perbaikan pada urutan negatif berikutnya untuk meningkatkan kepuasan konsumen. Kesemuanya bermuara pada meningkatnya daya saing manajemen pengelolaan ausaha bisnis mikro jasa restoran khas daerah di wilayah Klaten.

ANALISIS FAKTOR KESIAPAN TEKNOLOGI DAN KEMAUAN UNTUK SEHAT YANG MENJADIKAN WANITA BERNIAT MENGGUNAKAN APLIKASI KESEHATAN FLO HEALTH

Fama Ashfa Mu’izzati — 2024-12-30

This study aims to analyze women's intentions to use the Flo Health menstrual calendar application through factors forming intentions so that women care more about the stability of their menstrual cycle and quality of life. This research used a sample of 214 respondents from a questionnaire distributed online. The sampling method uses non-probability sampling with a purposive sampling approach. Hypothesis testing was carried out using SEM (Structural Equation Modeling) analysis. The research findings show four supported hypotheses and one unsupported hypothesis, the perceived usefulness variable directly influences the intention to use. Technology readiness, health self-efficacy, self health awareness directly influence the variable perceived usefulness as a mediating variable. The self-reported health condition variable does not have a significant effect on the perceived usefulness variable.

PENGUKURAN SURVEY KEPUASAN PEGAWAI PDAM TIRTA MERAPI KABUPATEN KLATEN

Anna Febrianty S — 2024-12-18

This research aims to determine the influence of work environment, supervision, carrer development, compensation and allowance on employee satisfaction PDAM Tirta Merapi Klaten.The type of this research is Quantitative research with regression analysis. The population in this study as all employees of PDAM Tirta Merapi Kabupaten Klaten amount to 155 people. The multiple regression results show Y = 7.001 + 0.342 X1 + 0.689 X2 + 0.246 X3 + 0.338 X4 with significance p values 0.019, 0.01 0.02 dan 0.001. Regression coefficients of independent variables which are positive means that independent variables has a direct effect on employee job satisfaction and vice versa. It means that the hypothesis proposed in this research as proven to be true, that is, it is assumed that supervision in career has a significant and dominant effect on employee satisfaction in PDAM Tirta Merapai Kabupaten Klaten

ANALISIS PENGARUH KUALITAS PELAYANAN, KETERSEDIAAN PRODUK, DAN CITRA TOKO TERHADAP KEPUTUSAN PEMBELIAN DI TOKO SPAREPART MOTOR PUTRA LAWU

Rohwiyati Rohwiyati — 2024-12-31

This study aims to analyze the influence of service quality, product availability, and store image on purchasing decisions at motorcycle spare parts stores both partially and simultaneously. This research is a quantitative research with survey design. The population in this study is 623 customers of the Putra Lawu store taken from sales data during June – November 2023, while the sample is 86 customers taken using purposive sampling techniques. Data were collected using questionnaires, then analyzed using t-Test, F Test and Coefficient of Determination Test. The results showed that service quality, product availability, and store image on purchasing decisions at motorcycle spare parts stores both partially and simultaneously. This means that when service quality, product availability, and store image are well managed, it positively influences consumer purchasing decisions at the Putra Lawu motorcycle spare parts store. In other words, the combination of these three factors has a strong influence in persuading consumers to choose and make purchases at the store. Therefore, a good understanding and management of service quality, product availability, and store image is very important for a store's success in attracting and retaining customers.

PENGARUH LATAR BELAKANG PENDIDIKAN DAN PENGALAMAN KERJA TERHADAP ETOS KERJA KARYAWAN PT. PAN BROTHERS TBK SRAGEN.

Kim Budiwinarto — 2024-12-31

This study aims to determine the effect of educational background and work experience on the work ethic of PT. PAN Brothers Tbk Sragen either partially or simultaneously. The hypothesis in this study is that educational background and work experience influence the work ethic of PT. PAN Brothers Tbk Sragen either partially or simultaneously. This research is a survey research with a quantitative research type. The data used in this study uses primary data from the results of the respondents' questionnaire answers. The research population is all employees at PT. PAN Brothers Tbk Sragen with a sample of 110 people. The analysis technique used is multiple linear regression test, t test, F test, and test the coefficient of determination. The results of the study draw the conclusion that educational background and work experience have a significant effect on the work ethic of PT. PAN Brothers Tbk Sragen either partially or simultaneously.

PENGARUH KOMUNIKASI ORGANISASI TERHADAP KINERJA PEGAWAI DINAS PEKERJAAN UMUM DAN PERUMAHAN RAKYAT KABUPATEN KARANGANYAR

Setyo Purwanto — 2024-12-31

The Influence of Organizational Communication on the Performance of Public Works and Public Housing Department Employees in Karanganyar Regency. This was created to see and measure the existence of organizational obstacles which are characterized by problematic work patterns, including employees who ignore time discipline, decreased productivity, and conflicts between employees or with superiors which have an impact on work delays. Measuring the quality of relationships between employees which can influence comfort and well-being at work.

This research aims to determine the effect of organizational communication on the performance of Karanganyar Regency Public Works and Public Housing Department employees. This research is quantitative research, the data collection technique uses a closed questionnaire, with 37 employees responding with statements. Data analysis uses simple linear analysis where the data source is processed using the SPSS statistical application.

The research results show that there is a significant influence of organizational communication on employee performance, therefore the hypothesis can be proven. The R Square value is 59.2%. This value shows that organizational communication plays a role of 59.2% in employee performance in the work environment of the Karanganyar Regency Public Works and Public Housing Service. Meanwhile, there is still 40.8% which is influenced by other variables not examined in this research.

PENGARUH BUDAYA ORGANISASI DAN KOMITMEN KERJA TERHADAP KINERJA PEGAWAI LEMBAGA PENYIARAN PUBLIK PADA RADIO REPUBLIK INDONESIA (RRI) SURAKARTA

Aufina Amalia — 2024-12-18

This research aims to determine the influence of organizational culture and work commitment on the performance of employees of the Public Broadcasting Institution (LPP) Radio Republik Indonesia (RRI) Surakarta located at Jl. Abdul Rahman Saleh No. 51, Kestalan, Banjarsari, Surakarta City, Central Java 57133. This research is a quantitative case study. Primary data was obtained from direct research by distributing questionnaires which were measured using the Linkert scale. The sampling method in this research used nonprobability sampling. The research population was 102 respondents taken from the entire sample. The data analysis method used in this research is multiple linear regression. Hypothesis testing uses the t test and F test. The results of the research show that together the variables of organizational culture and work commitment have a significant effect on employee performance. The influence of organizational culture and work commitment variables is 70.9% on the performance of LPP RRI employees.

PENGARUH KUALITAS PRODUK, HARGA, DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PEMBELIAN KACANG SANGRAI: STUDI KASUS DI UMKM KACANG SANGRAI SARI PANGAN KECAMATAN NGADIROJO, WONOGIRI

Andi Gunawan — 2024-12-31

This research aims to determine the influence of product quality, price, and service quality on the decision to purchase oven roasted peanuts among consumers of roasted peanut juice, both partially and simultaneously. The population in this study were consumers of peanut products who had made purchases at the food essence factory in Ngadirojo sub-district, where the exact number is not yet known. Sampling in this research used non-probability sampling with a sample of 100 respondents. The analytical method used is multiple linear regression analysis, t test, f test and coefficient of determination. The results of this research show that in particular, perceptions of product quality, price, and service quality have a positive and significant effect on purchasing decisions. The coefficient of determination shows that 74.5% of the variables of price perception, brand image and product quality influence purchasing decisions. Meanwhile, the remaining 25.5% was influenced by other variables not studied.

PENGARUH LINGKUNGAN KERJA, IKLIM ORGANISASI DAN MOTIVASI TERHADAP PRODUKTIVITAS KERJA PEGAWAI DINAS PERTANIAN, PANGAN DAN PERIKANAN KABUPATEN KARANGANYAR

Djoko Sutanto — 2024-12-31

Abstract

This study investigates the impact of the work environment, organizational climate, and motivation on the productivity of employees at the Karanganyar Regency Agriculture, Food, and Fisheries Service. The subjects of the research were the employees of this service, with a total population of 149 individuals and a sample size of 75. Data was gathered from both primary and secondary sources through methods including surveys, questionnaires, documentation, and literature reviews. The findings indicate that: (1) the work environment positively and significantly affects work productivity; (2) the organizational climate also has a positive and significant impact on work productivity; and (3) motivation contributes positively and significantly to work productivity. Overall, work productivity is significantly influenced by the work environment, organizational climate, and motivation, with organizational climate exerting a greater influence than the other two factors. Together, these three elements account for 97.00% of the variance in work productivity, while the remaining 3.00% is attributed to external factors such as enthusiasm, ability, and discipline.

ANALISIS DISIPLIN KERJA PEGAWAI DI POLTEKKES KEMENKES SURAKARTA

Deddy Satriya Jaya — 2024-12-30

The purpose of the study was to find out the description of employee discipline in the Poltekkes Kemenkes Surakarta and what the obstacles were to employee discipline in the Poltekkes Kemenkes Surakarta. The research method uses a qualitative approach with descriptive research types. Data is collected by data sources for informants. Using interview data collection techniques and documentation. Data analysis used descriptive analysis, namely a description in the form of a description, to explain the answers given by respondents. The data obtained through interviews and literature was used as supporting data to strengthen and deepen the results obtained. The results showed that the work discipline of employees at Poltekkes Kemenkes Surakarta had gone well. The obstacle to employee work discipline at the Surakarta Ministry of Health Polytechnic is at the attendance level because employee attendance uses a finger print system that cannot be engineered and the machines that regulate it. Efforts to overcome obstacles to employee work discipline at the Ministry of Health's Surakarta Health Polytechnic are starting from collecting monthly attendance report data, providing verbal and written sanctions, withholding meal allowances and other punishments. To ensure employee attendance data is recorded quickly, in detail and accurately, what is needed is an attendance machine called a finger print.