ANALISIS MANAJEMEN KINERJA DAN KEPUASAN PENGUNJUNG TERHADAP KUALITAS PELAYANAN DI UNIT PELAYANAN TERPADU PENANGGULANGAN KEMISKINAN (UPTPK) KABUPATEN SRAGEN
Abstract
well as to reduce the poverty rate which continues to increase every year, and here the
government plays an important role in solving and suppressing the poverty rate with such a
solution designed by the Integrated Service Unit office. Poverty Reduction (UPTPK) in Sragen
Regency to help the poor in Sragen Regency, apart from solving poverty, the Integrated Service
Unit for Poverty Reduction (UPTPK) in Sragen Regency also has obstacles, namely in
performance management and quality of service to the community. it is processed by the
Importance Performance Analysis method. From the results of the calculation of the
questionnaire which was directly filled in by visitors and then discussed, it has a high enough
value, namely the performance of the Integrated Service Unit for Poverty Reduction (UPTPK) in
Sragen Regency is considered very satisfying and therefore employees must maintain their
performance, as well as evaluate the services provided, so that every visitor becomes
comfortable and does not hesitate to visit again to take care of other needs.
Keywords
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