PENGARUH KINERJA KEUANGAN, KUALITAS PELAYANAN, DAN PELATIHAN PROFESIONAL TERHADAP AKUNTABILITAS PEGAWAI (Studi Kasus pada Sekretariat Daerah Kabupaten Sragen)

Abstract

In the current era of globalization, secretariats must enhance accountability and transparency. Accountability involves the responsibility to manage resources and report organizational activities to the public. Factors influencing accountability include financial performance, service quality, and professional training. Effective financial management and high service quality are crucial for meeting public expectations and achieving organizational goals. This study aims to examine the impact of financial performance, service quality, and professional training on employee accountability at the Regional Secretariat of Sragen Regency. The research utilizes a quantitative approach, collecting data through surveys and analyzing the relationships between these variables. By understanding these factors, the study seeks to provide insights into improving public sector performance and transparency. The findings indicate that financial performance, service quality, and professional training significantly affect employee accountability. Enhanced financial management practices and professional development programs can lead to better accountability and service quality, ultimately improving public trust and organizational effectiveness.