PENGARUH PELATIHAN ANTAR BIDANG, SELF AFICACY, SERVANT LEDERSHIP DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA KARYAWAN PADA PT BPR BANK DAERAH KARANGANYAR

Asih Handayani, Adcharina Pratiwi

Abstract


Banks are a form of company in the service sector. Human resources are a very valuable asset for companies in the service sector because this type of company sells services. The work performance of employees will be reflected in the service they provide to customers. The aim of this research is to determine Inter-Field Training, Self-Afficacy, Servant Leadership and Organizational Citizenship Behavior on the Performance of Employees at PT BPR Bank Daerah Karanganyar. The population of this research is employees of PT BPR Bank Daerah Karanganyar, totaling 176 people, where the sample in this research is 122 employees. Data analysis was used with the SPSS analysis tool. The results of the analysis conclude that Inter-Field Training, Self-Afficacy, Servant Leadership and Organizational Citizenship Behavior have a significant effect on employee performance.

Keywords


Inter-Field Training, Self-Afficacy, Servant Leadership, Organizational Citizenship Behavior, Employee performance.

Full Text:

PDF

References


Alafeshat Dan Aboud. 2019. Servant Leadership Impact On Organizational

Performance: The Mediating Role Of Employee Engagement. International Journal Of Human Resource Studies. ISSN 2162-3058. Vol. 9, No. 3

Alafeshat Dan Tanova. 2019. Servant Leadership Style And High-Performance

Work System Practices: Pathway To A Sustainable Jordanian Airline Industry. Sustainability 2019, 11, 6191; Doi:10.3390/Su11226191 Www.Mdpi.Com/Journal/Sustainability

Alhashedi et al. 2021. Organizational Citizenship Behavior Role in Mediating the Effect of Transformational Leadership on Organizational Performance in Gold Industry of Saudi Arabia. Business: Theory and Practice

ISSN 1648-0627 / eISSN 1822-4202 2021 Volume 22 Issue 1: 39–54

Asgari, Mezginejad dan Taherpur. 2020. The Role of Leadership Styles in Organizational Citizenship Behavior through the Mediation of Perceived organizational Support and Job satisfaction. Innovar, 30(75), 87-98. https://doi.org/10.15446/innovar.v30n75.83259

Aslam, Safdar, Shafiq. 2018. Does Self Efficacy Moderate the Relationship between Knowledge Sharing and Organizational Citizenship Behavior? (A quantitative Research in Civil Secretariat Quetta)European Online Journal of Natural and Social Sciences 2018; www.european-science.com Vol. 7, No.3(s) Special Issue on Contemporary Research in Social Sciences ISSN 1805-3602

Astuty Dan Udin. 2020. The Effect Of Perceived Organizational Support And Transformational Leadership On Affective Commitment And Employee Performance. Journal Of Asian Finance, Economics And Business Vol 7 No 10 (2020) 401–411. Doi:10.13106/Jafeb.2020. Vol7.No10.401

Aziz, et al. 2018. Do Good And Have Good: Does Servant Leadership Influence Organizational Citizenship Behavior?International Journal of Scientific & Technology Reseach. Vol. 7, No. 4.

Bangun, Wilson. 2012. Manajemen Sumber Daya Manusia, Jakarta: Erlangga, 2012,

Chan Et Al. 2020. Self-Efficacy, Work Engagement, And Job

Satisfaction Among Teaching Assistants In Hong Kong’s Inclusive Education. SAGE Open July-September 2020: 1–11 © The Author(S) 2020

Chan Et Al. 2017. Self-Efficacy And Work Engagement: Test Of A Chain Model. International Journal Of Manpower, Https://Doi.Org/10.1108/IJM-11-2015-0189

Chamariyah. 2015. Pengaruh Self Efficacy, Assertiveness, Dan Self Esteem Terhadap Keinginan Pindah Kerja (Turnover Intentions) Pegawai Pada Bank Jatim Cabang Pamekasan. Jurnal Neo-Bls Volume 9, No. 1.

Elche et al. 2020. Servant leadership and organizational citizenship behavior The mediating effect of empathy and service climate. International Journal of Contemporary Hospitality Management Vol. 32 No. 6, 2020 pp. 2035-2053 © Emerald Publishing Limited 0959-6119 DOI 10.1108/IJCHM-05-2019-0501

Tun, Ganyang Machmed 2014. Manajemen Sumber Daya Manusia. Bogor: In Media,

Hellriegel. 2017. Pengaruh Pelatihan, Efikasi Diri dan Keterikatan Karyawan Terhadap Kinerja Karyawan” Diponegoro Journal of Management, Vol.6, No.3,.hlm.4

Jin Dan Chen. 2017. The Effect Of Servant Leadership On Work-Related Well-Being: The Mediating Role Of Work Flow And Work Engagement. Proceedings Of The 2017 IEEE IEEM

Lay et al. 2020. The Effect of Organizational Trust and Organizational Citizenship Behavior on Employee Performance. SHS Web of Conferences 76, 01058 (2020) https://doi.org/10.1051/ shsconf/20207601058.

Liu, Cho Dan Putra. 2017. The Moderating Effect Of Self-Efficacy And Gender On Work Engagement For Restaurant Employees In The United States. International Journal Of Contemporary Hospitality Management. Vol. 29 No. 1, Pp. 624-642 © Emerald Publishing Limited 0959-6119 DOI 10.1108/IJCHM-10-2015-0539

LiuMangkunegara. 2015. Sumber Daya Manusia Perusahaan. Cetakan kedua belas. Remaja Rosdakarya:Bandung

Moh. Hadi Mahmudi, “Efikasi Diri, Dukungan Sosial Dan Penyesuaian Diri Dalam Belajar”, Jurnal Vol. 3 No. 2 (Madura: Fakultas Psikologi, Universitas 17 Agustus 1945, 2014), h. 5.

Pham Et Al. 2018. Enhancing The Organizational Citizenship Behavior For The Environment: The Roles Of Green Training And Organizational Culture. Management & Marketing. Challenges For The Knowledge Society, Vol. 13, No. 4, Pp. 1174-1189. DOI: 10.2478/Mmcks-2018-0030.

Prabowo, V. C., & Setiawan, R. (2013). Pengaruh servant leadership dan komitmen organisasional karyawan terhadap organizational citizenship behavior (OCB) pada blue bird group Surabaya, Jurnal Agora, 1 (3).

Robbins, Stephen. 2015. Perilaku Organisasi, Penerbit Salemba Empat, Jakarta

Robbins, S. P., & Judge, T.A. (2009). Organizational behavior (4th Ed.). New Jersey: Prentice Hall, Inc

Roger, Caple. 2018. Manajemen Pengembangan Sumber Daya Manusia Konsep. Bandung: Alfabeta,

Rowley. Chris. 2012. Manajemen Sumber Daya Manusia, Jakarta: Rajawali Pers, 2012, hal. 436

Rumman, Al-Abbadi, Dan Alshawabkeh. 2020. The Impact Of Human Resource Development Practices On Employee Engagement And Performance In Jordanian Family Restaurant. Problems And Perspectives In Management, Volume 18, Issue 1. Http://Dx.Doi.Org/10.21511/Ppm.18(1).2020.12

I Made Rustika, “Efikasi diri: Tinjauan Teori Albert Bandura”, Jurnal Vol. 20, No. 1- 2 (Buletin Psikologi), h. 2.

Saleem, Et Al. 2020. Impact Of Servant Leadership On Performance: The Mediating Role Of Affective And Cognitive Trust Open January-March 2020: 1–16© The Author(S) 2020 DOI: 10.1177/2158244019900562

Journals.Sagepub.Com/Home/Sgo

Schiemann, W. A. 2011. Aligment Capability Engagement. Jakarta: PPM Manajemen

Spears. 2010. Character and Servant Leadership: Ten Characteristics of Effective, Caring Leader. The Journal of Virtues Leadership. School of Global Leadership & Entrepreneurship Regent University. Vol. 1 Iss. 1

Surur, N. 2018. Upaya TPK Koja Bentuk Employee Engagement [Wawancara] (2 Januari 2018).

Shafi, et al. 2020. Servant Leadership: Impact on Organizational citizenship behavior and knowledge sharing behavior. Journal of Southwest Jiaotong University. Vol. 55, No. 4, DOI：10.35741/issn.0258-2724.55.4.63

Sendawula Dan Kimuli. 2019. Training, Employee Engagement And Employee Performance: Evidence From Makerere University, Kampala, Uganda (Uganda’s Health Sector. Int Journal Of Social Sciences Management And Entrepreneurship 3(1): 183 – 196. Sage Publishers

Shaaban, Safaa. 2018. The Impact Of Motivation On Organisational Citizenship Behavior (OCB): The Mediation Effect Of Employees’ Engagement Journal Of Human Resource Management 2018; 6(2): 58-66 Doi: 10.11648/J.Jhrm.20180602.1

Shoukat et al. 2019. The Effects of Servant Leadership on Organizational Citizenship Behaviour: Moderation of Proactive Personality. International Journal of Scientific and Research Publications, Volume 9, Issue 4. DOI: 10.29322/IJSRP.9.04.2019.p8813.

Siddiqui Dan Sahar. 2019. The Impact Of Training & Development And Communication On Employee Engagement – A Study Of Banking Sector. Business Management And Strategy ISSN 2157-6068 2019, Vol. 10, No. 1

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi (Mixed Methods). Bandung: CV Alfabeta.

Tian Et Al. 2019. Self-Efficacy And Work Performance: The Role Of Work Engagement. Social Behavior And Personality, Volume 47, Issue 12, E8528

Https://Doi.Org/10.2224 /Sbp.8528

Torang, Syamsir. (2016). Organisasi dan Manajemen. Bandung: CV Alfabeta.

Uzun. Tevfik. 2018. Organizational Citizenship Behaviors, Trust And Organizational Support: Framework Analysis Proposition. Revista Espacios, Vol. 38, No. 4, P. 6.

Venna dkk.2017. Pengaruh Self Efficacy Terhadap Employee Engagement dan Kinerja Karyawan “Jurnal Administrasi Bisnis (JAB), Vol.52 No.1, November 2017. hlm164

Venita, Ratnaningsih. 2012. Kepemimpinan Transformasional Dan Employee Engagement (pp.260-268). In Setyawan, I (Ed). Proceeding Seminar Nasional: Peran Psikologi dalam Boundaryless Organization (Strategi Mmepersiapkan SDM Bertalenta) Semarang, 23-24 September 2011. Badan Penerbit Universitas Diponegoro: Semarang.

Wang, Zhang, And Yang. 2019. The Moderating Effect Of Professional Self-Care Training On Novice Practitioners’ Organizational Citizenship Behavior In China. National Association Of Social Workers. Doi: 10.1093/Sw/Swz042

Wirawan. (2015). Manajemen Sumber Daya Manusia Indonesia. Jakarta: PT RajaGrafindo Persada.

Yaakobi and Weisberg. 2020. Organizational Citizenship Behavior Predicts Quality, Creativity, and Efficiency Performance: The Roles of Occupational and Collective Efficacies. Frontiers in Psychology. 11:758. doi: 10.3389/fpsyg.2020.00758.

Yin, Nan. 2017. The Effect of Job Engagement on Job Burnout and Job Performance: The Moderating Effect of Organizational Justice. International Journal of Business and Management; Vol. 12, No. 5




DOI: http://dx.doi.org/10.52429/smj.v6i1.1299

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.